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Action Requires Courage

Ralph Waldo Emerson said, “Whatever course you decide upon, there is always someone to tell you that you are wrong.

Taking Service from Great to Wow!

When training your teams, remember Great is Good, but Wow is Outrageous!

When Positive Thinking Doesn’t Work

In light of your past experiences, your current circumstances, your future hopes and dreams, you must ask yourself, “What is the wise thing to do?”

5 Reasons to Live The Values of your Hotel

“Sometimes when I consider what tremendous consequences come from the little things…I am tempted to think…there are no little things.”

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